Terms & Conditions

This document is an electronic record under the Information Technology Act, 2000 and rules there under. This site is operated by Maya Telecom. Throughout the site, the terms "we", "us", and "our" refer to Maya Telecom.

By visiting our store, accessing product listings, or purchasing mobile phones, accessories, or electronic peripherals from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

To access certain features including order placement, past order history, and downloadable GST invoices, you may be required to register an account:

• You must provide accurate, current, and complete email, phone, and delivery address details.
• Account creation requires email OTP verification to protect against fraudulent identity registrations.
• You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
• We reserve the right to suspend or terminate accounts that provide fictitious details or engage in abusive purchasing behavior.

We strive to ensure accurate pricing and product descriptions on our storefront:

• Each order generates an authentic tax invoice containing our registered GSTIN (19ABQFM0697J1ZH), HSN classification codes, and tax breakdowns.
• Prices and stock availability are subject to change without prior notice. In the event of an inadvertent technical pricing glitch, we reserve the right to cancel the order and provide a full refund.

We accept multiple payment methods for your convenience:

• Online Payments: UPI, Debit Cards, Credit Cards, and Net Banking processed through secure RBI-certified payment gateways.
• Cash on Delivery (COD): Available for eligible pincodes. Customers choosing COD must pay the full invoice amount in cash to the delivery courier upon arrival.
• An order is confirmed only after successful payment authorization or COD confirmation. You will receive an instant order number (e.g., MT-XXXX) and confirmation receipt.

Our logistics and delivery commitments include:

• Estimated Transit Time: 2 - 7 Business Days depending on the customer's delivery PIN code.
• Dispatch Policy: Orders placed before 4 PM are dispatched same day.
• Delivery Charges: Standard shipping fee is ₹80 per order unless promotional Free Shipping criteria are satisfied.
• Customers can track live delivery status in real-time under their My Orders dashboard.

We stand behind the quality of genuine telecommunication devices and accessories:

• 7-Day Replacement Guarantee: If you receive a physically damaged, defective, or incorrect product, notify our support within 7 days of delivery with parcel unboxing photos/video for an immediate replacement.
• Manufacturer Warranty: Brand new smartphones and original accessories come with standard 6 to 12 months manufacturer warranty serviceable at authorized brand service centres across India using our official GST invoice.
• Non-Returnable Items: Products damaged due to customer misuse, water submersion, unauthorized repairs, or missing original serial/IMEI packaging cannot be returned.

These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to our store or transactions shall be subject to the exclusive jurisdiction of the competent courts in West Bengal, India.