Privacy Policy
At Maya Telecom, we value your trust and are committed to safeguarding your personal data, order transactions, and communication.
1. Information We Collect
When you visit, create an account, or purchase products through Maya Telecom, we collect relevant information necessary to process your transactions and deliver seamless customer service:
- Personal Identification: Full name, email address, contact phone number, and account login credentials.
- Delivery Information: Shipping addresses, landmark details, postal PIN codes, and recipient contact numbers.
- Order & Transaction Records: Purchased electronics and mobile accessories, order numbers, invoices, GST breakdown, and transaction status.
- Technical & Device Data: IP addresses, browser types, device identifiers, and pages visited on our store for security and fraud prevention.
2. How We Use Your Information
We use the data collected strictly for legitimate business and transactional purposes, including:
- Fulfilling and dispatching your orders through authorized courier partners.
- Generating official GST tax invoices compliant with Indian taxation laws.
- Sending order updates, shipment tracking links, and 2-step OTP verification codes for account security.
- Providing customer support, handling warranty claims, and addressing product inquiries.
- Preventing fraudulent orders, bot activity, and unauthorized account access.
3. Payment & Data Security
Your payment security is paramount to us. All online transactions are handled through RBI-regulated, PCI-DSS certified payment gateways:
- Zero Card Storage: Maya Telecom does not store your full credit/debit card numbers, CVV, or banking passwords on our servers.
- Cash on Delivery (COD): For cash payments, our delivery partners collect cash upon item handover without collecting digital banking details.
- Encryption: All web traffic and checkout processes are protected with 256-bit SSL/TLS encryption.
4. Cookies & Session Storage
We utilize standard browser cookies and local sessions to:
- Remember your active shopping cart items across browsing sessions.
- Keep you securely authenticated in your customer dashboard without re-entering credentials constantly.
- Analyze page load performance to enhance your shopping experience.
You can adjust your browser settings to decline cookies; however, some core features like checkout and cart persistence may require session cookies to function properly.
5. Information Sharing & Third Parties
We do not sell, rent, or trade your personal information to third-party advertisers. We only share essential details with:
- Logistics & Courier Partners: Name, delivery address, and phone number to ensure timely delivery of your parcel.
- SMS & Email Providers: For transmitting order confirmations, tracking alerts, and authentication OTPs.
- Government & Legal Authorities: If required by Indian law or lawful orders under the Information Technology Act.
6. Your Rights & Data Retention
As a customer, you have complete transparency over your account data:
- You can review and update your name, phone number, and delivery addresses anytime via your Customer Dashboard.
- You may request order history transcripts or account closure by contacting support.
- Statutory tax records (such as GST invoices) are retained as required by Indian taxation statutes.
7. Grievance Officer & Contact Information
In accordance with the Information Technology Act 2000 and consumer protection guidelines, if you have any questions, concerns, or grievances regarding this Privacy Policy, please contact our designated grievance team: